To ensure everyone"s health and in accordance with the regulations of the Ministry of Commerce and the Ministry of Health, we do not accept returns or exchanges of products, even if they are in their original condition after receiving the order, except for products that arrive damaged.
- Customers have the right to request a return or exchange only before receiving the order. After receipt, products cannot be returned or exchanged, even if they are in their original condition. If the order is received in a damaged condition due to an error on our part, a return or exchange request can be made after contacting us via WhatsApp through the following link: https://wa.me/966533772110
- Cancellation of the order before the shipping label is issued (within 3 hours of placing the order at most) will not incur shipping costs for the customer. If the order is canceled after the shipping label is issued, the customer will bear the costs of shipping both ways. The remaining amount will be transferred to the customer"s bank account within a maximum of 5 working days after our team receives the order.
- Returns due to an error on the part of the store or receiving an incorrect order will not incur shipping costs for the customer.
